Answers to help you make informed decisions.

With over 20 years of metrology experience, FIRST helps manufacturers improve product quality through reliable inspection solutions. As an authorised ZEISS partner, we combine industry expertise, advanced technology, and dedicated local support to deliver solutions tailored to your manufacturing needs.

Yes. FIRST is an authorised ZEISS Industrial Quality Solutions partner in Malaysia, providing access to ZEISS’s portfolio of metrology systems, software, application support, training, and technical services.

FIRST supports manufacturers across a wide range of industries, including automotive, aerospace, electronics, medical devices, precision engineering, plastics, energy, and general manufacturing.

The right solution depends on your part size, accuracy requirements, production volume, inspection objectives, and workflow. Our specialists will evaluate your application and recommend the most suitable solution for your needs.

Absolutely. We take the time to understand your manufacturing challenges, quality requirements, and production environment before recommending the most appropriate metrology solution.

You don’t need to make a purchasing decision immediately. Our team can assess your application, discuss your requirements, and recommend the most suitable approach before you invest.

It depends on your inspection requirements. Portable 3D scanners offer flexibility for a wide range of measurement tasks, while automated 3D inspection systems are ideal for high-volume production that requires fast, repeatable, and consistent inspections.

Optical metrology is ideal for fast, non-contact inspection of complex geometries with high accuracy and repeatability. Our specialists can evaluate your application and recommend whether it is the right solution for your manufacturing process.

Simply contact us via our website, email, or phone. Our team will arrange a consultation to understand your requirements and recommend the most suitable solution. Product demonstrations can also be scheduled where appropriate.

Yes. We can evaluate and demonstrate the system using your actual components, allowing you to see how the solution performs on your specific application.

It is helpful to provide details such as part size, material, inspection objectives, required accuracy, production volume, and any available CAD models or technical drawings.

Implementation timelines vary depending on the system and application. This typically includes installation, commissioning, training, and system validation to ensure a smooth deployment.

Yes. Our experienced engineers provide installation, commissioning, and system setup to ensure your metrology solution is properly configured and ready for operation.

Yes. We offer ongoing maintenance, calibration, application support, and technical assistance to help maximise system performance and minimise downtime.

Yes. Depending on your application, our team can provide on-site measurement services, allowing parts to be inspected at your facility when required.

Our support continues beyond installation. We provide operator training, application support, preventive maintenance, calibration services, and technical assistance to help you get the most from your investment.

ZEISS systems are designed to deliver high-precision, metrology-grade measurements. The achievable accuracy depends on the selected system, measurement volume, and specific application requirements.

Yes. Many inspection tasks can be performed without CAD data by comparing scanned parts against reference geometries, previous scans, or nominal dimensions, depending on your inspection objectives.

Optical 3D measurement can complement or, in many applications, replace traditional CMM inspection by providing fast, full-field measurement data. The most suitable solution depends on your accuracy requirements, part geometry, and production workflow.

Optical 3D metrology enables fast, non-contact measurement of complete part geometries with high accuracy and repeatability. It helps manufacturers reduce inspection time, improve quality control, and make faster, data-driven production decisions.